The following Terms and Conditions constitute an agreement between you(the consumer /Buyer)and RealnRare.com, from here on known as RnR and govern your use of, and any purchase from RealnRare.com (the Site). RnR , in its sole discretion, reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time. Any change or modification will be effective immediately. By using the Site, you agree to be bound by these terms and constitute your acceptance of changes or modifications. If you disagree to the terms, you must cease using the Site immediately.
While we make every effort to ensure items and prices are displayed as accurately as possible, typographical and System errors may occur. We reserve the right to correct any and all errors if they do occur and will not honor inaccurate or erroneous prices and will not be held responsible for errors and omissions on the site.
If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged price. We apologize for any inconvenience this may cause.
All prices are subject to change without notice. Material on the site may also contain technical inaccuracies or typographical errors (including pricing errors), and may be changed update or modified at any time and without notice.
All descriptions, images, references, features, content, specifications, products, and prices of products and services described or depicted on the Website are subject to change at any time without notice. Certain weights, measures, and other descriptions are approximate and are provided for convenience purposes only.
We will not be held liable or responsible for any such inaccuracies, errors, changes or updates. We reserve the right in our sole discretion to add, delete or change some or all products and services at any time.
RnR makes every attempt to accurately depict the products offered on the Site, however, because the depiction of a product is dependent on your computer monitor, we cannot guarantee that such depiction will be accurate. The products may also appear larger or smaller than their actual size depending on your monitor and resolution. Some or all images have been enlarged to show product detail.
Promotions, discounts and coupons cannot be used in conjunction with any other offer. Only one discount code or online offer can be used per order. We reserve the right to cancel any order, or withdraw/extend any promotions at our discretion.
If you are provided with or choose a user name, password or any other information as part of our secure account registration, you must not disclose it to any other person or entity and you must treat such information as confidential, and. You also acknowledge and agree that your account is personal to you and that you are responsible for all activity that occurs through your account. If any unauthorized access to or use of your user name or password or any other breach of security occurs, you must notify us immediately. Use caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
The Site may contain discussion forums, product reviews, and other types of user generated content, or other areas or services where you or third parties may create, post, or store any content, messages, or other material on the Website (collectively User Contributions). RnR neither endorses nor is responsible for any opinion, advice, information, or statements made by third parties. RnR will not be liable for any loss or damage caused by your reliance on User Contributions.
Any User Contributions you post to the Site will be considered non?confidential and non?proprietary. By posting User Contributions on the Site, you grant RnR and its affiliates, service providers, licensees, successors and assigns a non?exclusive, sub?licensable, fully paid?up, perpetual, irrevocable, royalty?free, transferable right and the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material for any purpose. You acknowledge and agree that we reserve the right (but have no obligation) to do any or all of the following, in our sole discretion: (i) monitor User Contributions; (ii) alter, remove, or refuse to post or allow to be posted any User Contributions; (iii) disclose any User Contributions, and the circumstances surrounding its transmission, to any third party; and (iv) take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Website. You agree to indemnify, defend and hold harmless the company and its affiliates, service providers, licensees, successors and assigns from any claims resulting from your use or misuse of the website.
You own or control all rights in and to your User Contributions and have the right to grant the license set forth above to us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns.
You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not the Company, have full responsibility for your User Contributions, including their legality, reliability, accuracy and appropriateness. We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other user of the Website.
Promote any illegal activity, or advocate, promote or assist any unlawful act.
Impersonate any person, or misrepresent your identity or affiliation with any person or organization.
Involve commercial activities or sales, such as contests, sweepstakes and other sales promotions, bartering or advertising.
Give the impression that they result from or are endorsed by us or any other person or entity, if this is not the case.
RnR reserves the right to refuse or cancel orders at any time, including orders containing incorrect pricing, incorrect product descriptions or when RnR believes a customer is abusing the returns policy. This includes, but is not limited to, ordering multiple products and returning them. RnR reserves the right to refuse an order from a customer for any reason at any time.
At no time shall RnR, its agents, directors or employees be liable for any special, consequential, direct or indirect damages, or any other kind of damages, including but not limited to loss of data, loss of profits, whether in an action in tort, contract, including but not limited to negligence, arising out of or in any way connected with the use of RnR.com, the products, services, or content on the Site including but not limited to any damages resulting from reliance by any user on information obtained from RnR or that result from omissions, mistakes, deletion, interruptions or email errors, viruses, delays in operations or transmission, defects or any performance failure whether or not resulting from acts of God, communications failure, destruction of unauthorized access, theft of RnR's programs or services.
If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.
Some of our diamonds are laser inscribed. We do not provide laser inscription services ourselves. We can provide you with contact information for diamond grading labs that provide this service.
At present, we ship only to addresses in the United States, including APO/FPO addresses, Puerto Rico, US Territories and Canada. We do not ship to other locations.
For your Convenience, we offer the following payment methods
Credit Cards: Use your visa, mastercard, american express or discover card
Debit cards: You may use your debit card if your account allows payments of this size and there are sufficient funds in your account.
We insure each order from when we send it until when you receive it. When your order is in transit to you, your shipment is always risk-free. We also require a signature on all orders, even if you have a signature waiver on file with the carrier.
We only ship to the address on your credit card or to an address that is on file with your credit card company as a further protection against fraudulent charges.
We ship orders under $10,000 to APO and FPO addresses via USPS priority mail, but the delivery times stated on this Website do not apply for those shipments, because of the nature of those addresses.
Returns are only accepted through Realnrare LLC. All returns require that you contact us first to obtain a Return Label. We do not accept deliveries that do not have such return label.
We have a very flexible return policy with respect to products that you do not want, but you must follow our return procedures. Any item that does not have signs of wear or that has been custom ordered, engraved, altered, re-sized and that is in its original condition may be returned within 30 days of the date of shipment for a refund.
Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been engraved, altered, re-sized (by a jeweler other than Realnrare LLC.), or damaged in any way cannot be accepted for return. Returns with no Realnrare LLC. Return Label, and packages that are improperly packaged will be refused receipt.
You must follow this process in preparing your return package.
Obtain a Return Label. Email our Website Customer Service Department at Info@realnrare.com or call us at 1866 968 3426 and request a Return Label for the return of the product.
Prepare and Affix the Label: Use the return label that RealnRare supplied you. DO NOT write Realnrare LLC. or the name of any jewelry store anywhere on the outside of the package. Place the return label on the package.
Package Your Return. You must include EVERYTHING that came in your original package, including the original packaging material and any other material. For example, if your item was delivered with a diamond certificate and that certificate is not returned, you will receive a refund less the cost of obtaining a new diamond certificate.
Shipment and Insurance. The value of your item is insured door to door, so you never have to worry.
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